FAQ

TarpVera focuses on business and project enquiries. Minimum quantities vary with material, colour, dimensions and finishing. Tell us the quantity you need so we can review availability. Please do not assume that every material is available as a single item.

Start with the application, finished dimensions, quantity and destination country. Add your delivery city or port and required arrival date. If you already have a drawing, material specification or sample reference, include it in your correspondence. If you do not know a technical detail, describe the intended use instead of guessing.

Prices are quoted for your custom dimensions. Compare the same material construction, size, finishing, quantity and packaging. Check the currency and price unit, such as per piece, roll or square metre. Confirm which shipment and delivery charges are included before comparing totals.

Yes. Tell us what you need to cover, the weather conditions and how often the cover will be handled. We can discuss PVC fabric, finished size, colour, reinforced edges and eyelet spacing for your application.

Provide the finished length, width and height where applicable, with units. Mark openings, straps, eyelets and access points on a drawing. Explain whether the cover fits over equipment or covers a flat area. Agree the finished dimensions and tolerances before production.

Options listed by TarpVera include dimensions, colours, coating selection, reinforced edges, eyelets and hardware, printing, cutting and sewing, and packaging. Availability is reviewed for the selected material and order. List essential requirements separately from preferences.

Ask which material or pre-production sample is available for your project. Samples and sample shipping are free of charge. Confirm availability and dispatch timing. Also clarify whether the sample demonstrates only the fabric or the final size and finishing you intend to order.

Available reports depend on the material and project. Tell us the test method or documentation you need. Confirm that the report applies to the specification being quoted; a general category name alone does not establish suitability for a particular use.

The Southeast Asia supply programme covers enquiries from Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines. Shipment options are reviewed against the destination, quantity, packaging and agreed trade terms. Provide your city or port so the delivery plan can be discussed.

Check the written quotation. Ask which freight, clearance, import and local-delivery charges are included, and who is responsible for each stage. Do not assume that a product price is a delivered total.

An arrival estimate requires a confirmed specification, quantity, sampling plan, production schedule and shipment route. Tell us your required arrival date at the enquiry stage. Review sample dispatch, production readiness and transit separately.

Orders require a 30% advance payment, with the remaining 70% paid before shipment. Confirm the accepted payment method, currency and payment instructions in the written quotation or contract.

Keep the quotation, approved specification, sample reference and delivery records. Contact TarpVera with the order reference and clear photos explaining the issue. Quality issues are handled according to the agreed contract. Review the inspection, reporting timeframe, remedies and return freight responsibilities before ordering.

Contact us with your order reference and requested change as soon as possible. Feasibility, costs and timing depend on the stage of work and must be confirmed in writing. Agree cancellation and change conditions before placing the order.

The form records your contact details and requirements in the website administration system and sends a notification to our business mailbox. Read the enquiry privacy notice for the current retention arrangement and how to contact us about your information.

No. An enquiry starts a discussion about requirements. Review and agree the specification and commercial terms before proceeding with an order.